Important Information

Transportation Reservation Cancellation Policy

We value our customers and aim to provide flexible options while ensuring smooth operations. Please review our cancellation policy below:

1. Full Refunds

  • A full refund will be issued if the cancellation is due to circumstances beyond the passenger's control. Examples include, but are not limited to:

  • Severe weather conditions

  • Natural disasters

  • Medical emergencies

  • Airline cancellations or delays not initiated by the passenger

2. 50% Refunds

  • A 50% refund will be issued for:

  • Last-minute cancellations made less than 24 hours before the scheduled transportation time.

  • Flight schedule changes not disclosed to us prior to the original departure time.

3. No Refunds

  • No refunds will be issued for no-shows or cancellations made within 12 hours of the scheduled transportation time, except for cases covered under the "Full Refund" section.

4. How to Request a Refund

  • To process a cancellation or refund request, please contact our customer service team as soon as possible with relevant details and documentation (if applicable)

By making a reservation, you agree to this cancellation policy.

Bad Weather Travel Policy

At D.A.Y Luxury Ride, we prioritize the safety and comfort of our passengers. We understand that traveling in bad weather conditions can be stressful and potentially dangerous. To ensure a positive experience for all our customers, we have implemented the following policy regarding travel during inclement weather:

1. Bad Weather Conditions Defined

Bad weather is defined as, but not limited to, conditions such as:

  • Heavy snow or ice

  • Severe thunderstorms

  • Tornado warnings

  • Dense fog

  • Flooding

  • Any weather event that, in the driver’s and company’s discretion, could compromise the safety of the journey.

2. Cancellation Policy

If weather conditions are deemed unsafe or unfavorable by D.A.Y Luxury Ride before the scheduled pickup time, we reserve the right to cancel the ride for safety reasons.

  • Full Refund Guarantee: In the event of cancellation due to bad weather, all customers will be eligible for a full refund of the fare paid.

  • Alternative Arrangements: If the weather improves and a safe travel window opens, we will work to offer an alternative time for the ride, but no additional charges will be applied for rescheduling.

3. Customer Initiated Cancellations Due to Weather

If customers feel that the weather conditions are unsafe for travel, they may cancel the ride at least 3 hours before the scheduled pickup time and will receive a full refund, provided they inform us in advance.

4. Communication

Customers will be notified as soon as possible if D.A.Y Luxury Ride decides to cancel or reschedule a ride due to weather conditions. We will provide updates via email, text message, or phone call to ensure clear communication.

5. Post-Departure Weather Change

If bad weather conditions worsen after the ride has begun, the safety of the passenger will remain our top priority. The driver will take all necessary precautions, including rerouting or stopping the trip if needed, and passengers will be informed of any changes.

If the trip is cut short due to unforeseen dangerous weather, customers will receive a proportional refund for the unused portion of the ride.

By implementing this policy, D.A.Y Luxury Ride ensures that both our customers and drivers are protected during challenging weather situations. We aim to provide the safest, most comfortable travel experience possible, no matter the conditions outside.

Thank you for choosing D.A.Y Luxury Ride. Safe travels!

Policy for Arrival Date Changes After Departure Date

We understand that plans can change and aim to accommodate our guests as best as possible. The following policy applies to requests for changes to the arrival date after the departure date has passed:

1. Priority for Existing Reservations:

  • Requests for arrival date changes will be handled in the order they are received.

  • Priority will always be given to reservations that have already been made and confirmed.

2. Subject to Availability

  • If no suitable options are available, wait times will vary depending on cancellations or openings.

3. Partial Refunds:

  • If the reservation cannot be adjusted to the new arrival date, guests may be eligible for a partial refund.

  • Refund amounts will depend on the terms of the original booking and the time of the request.

4. Fees 

  • Additional Fees may be charged in the event that the new arrival time falls before 5:00AM or require a travel time after 10:00PM.

5. Communication Requirements:

  • Passenger must contact us directly to initiate an arrival date change.

We appreciate your understanding and cooperation. For any questions or to request a date change, please contact our reservations team

D.A.Y Luxury Ride: Flight Delay Policy

At D.A.Y Luxury Ride, we understand that flight delays are a common occurrence, and we are committed to providing a seamless and stress-free experience for our passengers, even in the event of a delayed flight. To ensure your comfort and satisfaction, we have created the following policy regarding flight delays that extend past one hour:

1. Flight Delay Notification

We kindly ask that customers provide us with their flight details in advance, including the flight number and scheduled arrival time. In the event of a flight delay, passengers are responsible for notifying D.A.Y Luxury Ride as soon as possible, preferably before the original pickup time, with updated flight information.

2. Grace Period for Delayed Flights

We offer a 1-hour grace period after the original scheduled pickup time for passengers arriving on delayed flights. This means that if your flight is delayed and the new arrival time is within an hour of the original schedule, we will accommodate the pickup without any additional charges.

3. Delays Beyond 1 Hour

If your flight is delayed beyond one hour, the following will apply:

  • Refund for Second Leg of Trip: If your booking involves a two-part trip (e.g., airport pickup and a secondary destination), and the delay extends beyond one hour, D.A.Y Luxury Ride will offer a full refund for the second part of the trip (e.g., the leg of the trip after the airport pickup).

  • Revised Pickup Time: If the delay extends past one hour, we will work with you to adjust the pickup time to accommodate your new arrival, ensuring we are there when you are ready.

4. No Additional Charges for Delayed Pickup

There will be no additional charges for the delay if you notify us of your flight delay in advance. We will adjust the timing of your pickup to reflect your new arrival time.

5. Cancellation Due to Extended Flight Delays

If a flight is delayed by more than 2 hours (or if there are cancellations of the flight), passengers have the option to cancel their ride and receive a refund for the trip, provided the customer informs us at least 30 minutes before the rescheduled pickup time.

6. Communication

D.A.Y Luxury Ride will continue to monitor your flight status if provided with flight details. In the case of an extended delay, we will attempt to contact you to confirm the revised pickup time. Passengers are also encouraged to reach out to us with updates or any changes to their travel plans.

By offering this policy, D.A.Y Luxury Ride ensures that our passengers are never penalized for delays beyond their control, and we work to provide flexibility, reliability, and peace of mind during their journey.

Thank you for choosing D.A.Y Luxury Ride. We look forward to your safe and comfortable arrival.

D.A.Y Luxury Ride: Reservation Policy

At D.A.Y Luxury Ride, we strive to offer the highest level of service and ensure that each booking is handled with precision and professionalism. To streamline our reservation process and prevent misunderstandings, we have established the following policy regarding reservations:

1. No Reservations via Text Message

To ensure accuracy and to provide the best experience for our customers, we do not accept reservations via text message. All bookings must be made through the following approved methods:

  • Our Website: Directly on the D.A.Y Luxury Ride booking page.

  • Phone Call: Speak directly to one of our customer service representatives.

  • Email: Send your reservation request via email, and a representative will confirm your booking.

  • Mobile App (if applicable): Use our official app for a seamless reservation experience.

2. Why No Text Reservations?

We do not accept reservations via text message because:

  • Accuracy: Text messages can lead to miscommunication or missed details, which could affect the quality of your experience.

  • Confirmation: By using our official channels, we can ensure your reservation is confirmed with all necessary details, including pickup time, destination, and vehicle type.

  • Efficiency: Our dedicated team will be able to assist you more effectively through the proper channels.

3. Booking Deadlines

For those needing last-minute reservations, we request that all bookings be made through our approved channels at least 12 hour in advance to ensure availability and service quality.

4. Customer Support

If you have questions or need assistance with booking, our customer service team is available through phone and email to guide you through the process.

This policy helps us provide reliable, clear, and efficient service. We appreciate your understanding and cooperation in using the proper channels to make your reservation.

Thank you for choosing D.A.Y Luxury Ride! We look forward to providing you with an exceptional travel experience.